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16 Jul 2026
AI Is Breaking Human-Managed Operations
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A widening and consequential gap has emerged between executive leadership and technical practitioners — and it is becoming one of the most material risks facing enterprise IT operations. This global survey of 351 enterprise IT leaders and practitioners shows that executives and operators increasingly hold fundamentally different views of
system readiness, risk, and control. As AI accelerates complexity, this dissonance is no longer cultural. It is structural